FAQ: Your questions, our answers

No, you can also order as a guest. With a customer account, however, you can see your orders and their status at any time, manage addresses, payment methods, subscriptions and bonus points, and store details about your dog so that we can advise you better.

Click the person icon at the top and then on “or sign up”. Enter your details under “I'm a new customer” and confirm with “Continue”. You can also register while placing your order: in the step with your address, simply leave the tick for the customer account in place.

Click the person icon at the top, then on “Log in” and on “Click here if you have forgotten your password.”. Enter your email address. We will send you a link that lets you set a new password.

You can change your address or add another delivery address in your customer account at any time. If you ordered as a guest, simply enter the new address with your next order. If an order you have already placed should go to a different address, please email us as quickly as possible at service@dog-fit.com with your name, the order number and the new address. Once the parcel is on its way, unfortunately we can no longer change the address.

We currently deliver to Germany and Austria. Shipping to all other countries is suspended until we hold the licences required under the new packaging regulation. We will resume delivery there as quickly as possible.

Within Germany, shipping with DHL costs €5.90, and orders with a goods value of €59 or more are delivered free of shipping costs. Shipping to Austria costs €9.90, and it is free from a goods value of €150.

According to DHL and Deutsche Post, delivery within Germany usually takes two to five working days. If your payment has reached us by 1 pm, we register your parcel with DHL on the same working day, otherwise on the next working day. If you pay by prepayment, we send the goods as soon as your money has reached us.

On the day of dispatch, we send you an email between 4 pm and 6 pm with the link to track your parcel. If you cannot find it, please also check your spam folder.

Yes. In the address form, choose “DHL Packstation” as the address type and enter the Packstation number and your PostNumber. Without a PostNumber, DHL cannot deliver.

First check the parcel tracking: it shows whether the parcel is with a neighbour or at a branch. If it says “Delivered” but you have not received it, please get in touch with us. We will sort it out with DHL. If DHL was unable to deliver, the parcel usually comes back to us. If the fault was not yours, we will send it out again at our expense.

You can pay by prepayment, PayPal (including direct debit, credit card and pay by invoice via PayPal), credit card, Klarna, Amazon Pay, Apple Pay and EPS. From your second order onwards, in Germany you can also buy on invoice from us for a goods value of up to €120, payable within 7 days. You can see which payment methods apply to your country during checkout. You pay for subscriptions by credit card or PayPal, and in Germany from your second order onwards also on invoice.

Enter the code in the voucher field in the basket or during checkout and click the button next to it. You can redeem one promotional voucher per order. Unfortunately, we cannot apply a voucher retrospectively, that is after the order has been completed.

Yes. With the code DOGFIT, as a new customer you get 5% off your first order, even if it is a subscription. The code is valid once per customer, with no minimum order value and no expiry date, until you redeem it. It does not apply to saver sets and cannot be combined with other vouchers.

Put five packs of the same product in the same size (for example 5 × JOINTS small) or the same set five times in your basket. The sixth pack is added automatically and free of charge. Important: there must be exactly five items in the basket. The offer does not apply to mixed products or sizes, or to 2-pack and 4-pack saver sets.

With the subscription, we deliver your products to you automatically at the interval you choose: every 4, 6, 8 or 12 weeks. You get a subscription discount on every delivery, which you can see on the product page. You can pay by credit card or PayPal, and in Germany from your second order onwards also on invoice. You receive an email before every charge. You can only redeem vouchers on the first subscription order; from the second delivery onwards, only the subscription discount applies.

Yes. In your customer account under “My subscriptions”, you can change the delivery interval and the quantity or pause the subscription. While it is paused, there is no delivery and no charge.

The subscription has a minimum term of one delivery cycle, meaning the delivery interval you chose. After that, you can terminate your subscription at any time. So that the next delivery is no longer sent, terminate it no later than 24 hours before the scheduled delivery date. You can do this in your customer account under “My subscriptions” or by email to service@dog-fit.com. You will receive a confirmation by email.

With a customer account, you collect bonus points with every order: one point per euro of goods value, excluding shipping costs. From 200 collected points you are a Silver customer and get 1.5 times the points, from 500 points a Gold customer with double points. You also get 25 points for registering, 50 points on your birthday and 10 points for a review. When you redeem them, one point is worth €0.05 off the purchase price, and there is no minimum number of points. Per basket, you can either apply points or choose a reward, not both. Points cannot be redeemed for subscription items. Each credit expires 12 months after its date, and the oldest points are used first. If an order is cancelled or fully refunded, we deduct the points collected for it, and you get back any points you redeemed. You can see your points balance in your customer account.

Yes. You can withdraw your order within 14 days of receipt without giving any reason. The easiest way is our withdrawal function via the “Withdraw from contract” button. You can also withdraw informally by email or letter. Important: For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal does not apply if the seal was removed after delivery. You can find all details in our withdrawal policy.

After your withdrawal, you send the goods back without undue delay, no later than within 14 days. The return form helps us assign your return, but it is not a requirement for your withdrawal. We will get back to you within up to 3 working days with everything else. You withdraw from a set and return it as a whole. You bear the direct costs of the return in the event of withdrawal, unless we sent you something wrong or damaged. We refund the purchase price without undue delay, no later than 14 days after your withdrawal has reached us.

Write to us at service@dog-fit.com and send a photo of the damage. We will then take care of a replacement or refund. Your statutory rights in case of defects remain unaffected. If the damage is already visible on receipt, it is best to have it confirmed directly by the carrier.

DOG FIT by PreThis^® products are complementary feed for dogs. They do not cure diseases and do not replace a visit to your vet or a balanced diet. Please only give products that are not labelled for puppies to adult dogs. Store them in a cool, dry place, protected from light and out of the reach of children, and do not exceed the recommended daily amount. Give your dog time: complementary feed is fed over weeks, not days. Images and packaging in the shop may differ from the goods delivered. All information on composition and feeding is also on the pack.

Many of our products come in three sizes: small up to 10 kg, medium 10 to 25 kg and large 25 to 50 kg body weight. This way your dog gets the amount that matches its weight. If your dog weighs exactly 10 or 25 kg, check the product page under “Dosage instructions” or ask us. For dogs over 50 kg, the amount is also given under “Dosage instructions” on the product page.

A pack contains 60 capsules or 80 g or 120 g of powder and, depending on your dog’s weight, lasts around two months, and up to four months for very small dogs. For dogs over 50 kg, it lasts correspondingly less.

Depending on the product and your dog’s weight, daily or every other day, as stated on the product page under “Dosage instructions”. Whether in the morning or evening, with food or as a treat, you can fit it into your daily routine. What matters is that you stick to the recommended amount and feed regularly.

Whichever you prefer: together or spread over several meals. The timing does not matter. Just stick to the recommended amount for each product.

Most of our products are intended for daily, long-term supplementary feeding. Some, such as VITAL immun, VITAL shine plus or VITAMIN B, you can also give for a limited period, for example during certain stages of life or times of greater strain. How long a product is given for is stated on the product page under “Dosage instructions”. We are happy to advise you.

Ideally, give the capsules closed, in food or in a treat. If your dog does not like swallowing them, you can pull the capsule apart and mix the contents into the food, for example with a little yoghurt, cottage cheese or liver sausage. For our joint products, the capsule shell is made of collagen: soak it briefly in water and add it to the food as well.

Capsules contain a precisely defined amount, so you can feed exactly. We do without synthetic coatings. Our capsule shells are made of gelatine or collagen, or of cellulose, and as fillers we use rice extract or acacia fibre. You can simply give the capsules with a treat or mixed into the food.

Many dogs, including our own, happily take our products. Some, however, need a little time to get used to the new taste. These tips often help:

• With powder, start with a smaller amount and increase it slowly.
• Open the capsule and mix the contents into the food. The contents stay the same. Soak the collagen shell of the joint products briefly in water and add it as well.
• Mix the product with something particularly tasty, for example a small amount of liver sausage or cottage cheese.

With a little patience, your dog will get its portion regularly this way.

Please only give products that are not labelled for puppies to adult dogs. Which dogs may be given a product is stated on the pack and on the product page under “Dosage instructions”. If your female dog is pregnant or nursing, please talk to your vet before giving any supplement.

The best before date is on every pack. Close the bag well after each use and store it in a cool, dry place, protected from light.

With natural ingredients, sunlight, growing time, season and drying influence their appearance. This is why colour and consistency can vary slightly from batch to batch. This is a purely visual difference.

If your dog has a known illness or is receiving medication from your vet, please talk to your vet before giving a complementary feed for the first time. This way possible interactions can be ruled out and you will know whether the product fits the treatment plan.

No, please do not do this without consulting your vet. Painkillers for humans such as acetylsalicylic acid, paracetamol or ibuprofen can be poisonous to dogs. Your vet decides which medicine is suitable and in what amount.

Our products are made in Germany. Our manufacturing facility is certified to Feed Quality and HACCP ISO 9001. In addition, every batch is tested by independent laboratories for microbiological purity and for residues and foreign substances.

Some do. Under feed law, vitamins and trace elements count as additives. You will find them on the pack and on the product page under “Ingredients”. We do not use artificial flavourings or preservatives.

We choose our ingredients carefully. Many of our recipes are free from genetic engineering, gluten, yeast, soya, fructose, sugar, artificial flavourings and preservatives. Our manufacturing facility is certified to Feed Quality and HACCP ISO 9001. Even so, every dog reacts differently, and an intolerance can never be completely ruled out with any feed. If your dog does not tolerate a product, stop giving it and email us at service@dog-fit.com. You can cancel your order within 14 days of receipt without giving any reason. You will find the details in our “Cancellation policy”.

Which animal components a product contains is stated on every product page under “Ingredients”. We do not use meat from lamb, horse or chicken, or insects, in any of our products. CARE senior contains calcium from eggshell.

We have switched our packaging from tins to bags. The bags are 100% recyclable. They are lighter and take up less space, so smaller orders fit into smaller boxes. This way we save up to 3 tonnes of plastic waste a year.

Yes. You can give all DOG FIT products together. More is not automatically better: only give your dog what it needs, and stick to the recommended amount for each product. Some combinations are available from us as a set. If you are unsure, write to us with your dog’s breed, age and weight. If your dog has an illness or is on medication, talk to your vet first.

Yes, that is possible. Make sure that nutrients are not doubled, for example when two products contain the same vitamins. Several joint products at the same time do not automatically achieve more. If in doubt, ask us.

• CARE senior and VITAMIN B: CARE senior and VITAMIN B together in a set, for older dogs. You will find what is in the two products on the product pages. View set
• JOINTS and VITAMIN B: JOINTS and VITAMIN B together in a set. You will find what is in the two products on the product pages. View set
• JOINTS elements and VITAMIN B: JOINTS elements and VITAMIN B together in a set. You will find what is in the two products on the product pages. View set
• JOINTS and JOINTS greenshell: JOINTS and JOINTS greenshell together in a set. You will find what is in the two products on the product pages. View set
• VITAL regeneration and VITAMIN B: VITAL regeneration and VITAMIN B together in a set. You will find what is in the two products on the product pages. View set
• WHITE dental plus and FRESH: WHITE dental plus and FRESH together in a set. You will find what is in the two products on the product pages. View set