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Shipping Information

Our Logistics Partners: DHL and Deutsche Post

DHL

Sustainable CO2-compensated shipping with DHL GoGreen.
All deliveries with DHL are insured and include tracking.

DHL GoGreen

Shipping Costs by Zone

Zone 1 Germany

  • Shipping costs DHL: €5.90
  • From €59.00 order value, we deliver within Germany free of shipping costs.

Zone 2 (Austria, Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Czech Republic)

  • Shipping costs DHL: €9.90
  • From €150.00 order value: €0.00

Zone 3 (Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania)

  • Shipping costs DHL: €14.90
  • From €200.00 order value: €0.00

Zone 4 (all other countries)

  • Shipping costs DHL: €49.90
  • From €500.00 order value: €0.00

Delivery Times

  • According to DHL and Deutsche Post, the delivery time within Germany is usually two to five working days.
  • Delivery to a packing station (Packstation) is only possible with DHL.
  • Delivery times outside Germany: Within the EU and to non-EU countries, see below.

For deliveries to non-EU countries, additional fees and customs duties may apply. Further information can be found at https://ec.europa.eu/taxation_customs/index_en

Information on the DHL Delivery Service

According to DHL and Deutsche Post, the delivery time within Germany is 2 to 5 days. Within the EU 4 to 12 days and to other countries approx. 14 days. Exception Switzerland: 4 to 8 days. These are guidelines; the package delivery service DHL and, if applicable, the respective DHL partner abroad are responsible for the final delivery time.

We register the collection of the order with DHL one working day after the order is placed, provided the payment is complete and booked with us. If the payment is received by 1:00 PM, we register the delivery with DHL for collection on the same working day.

After collection by DHL, a tracking link will be sent by email. The tracking link will be sent on the shipping day between 4:00 PM and 6:00 PM to the email address provided to us during the order process. Please check your spam folder if necessary.

If an order cannot be delivered by DHL or its partner abroad, it is usually returned to us. Customers are informed about this via the tracking. Possible reasons for this can be found on the following website:

DHL: https://www.dhl.de/en/privatkunden/hilfe-kundenservice.html

If the package was delivered to a neighbor, the note is usually found in the tracking information. However, even without a note from the delivery person, it doesn't hurt to ask the neighbors. If DHL has delivered the order to the buyer's address and the corresponding note is in the tracking information, but the delivery has still not been received, please speak to the courier and contact DHL first, and only then us, for further action.

Provided there is no fault on the buyer's part, such as an incorrect delivery address, not being present, or not being collected from the DHL Packstation within 7 days (only for shipping with DHL), we will send the order **once** more at our expense.

If there is an obvious fault on the buyer's part (e.g., incorrect delivery address provided, not present, not collected from the post office within 7 days for a DHL delivery, etc.), we charge €5.90 shipping costs plus a €1.00 flat fee for renewed delivery within Germany via DHL. For renewed delivery outside Germany, we charge shipping costs according to zones plus a €2.00 flat fee. These costs also apply to every further delivery attempt.

Further shipping information: There must be a doorbell sign with the addressee's name. If, for example, only the name of the partner is on the doorbell sign, the delivery address must be addressed accordingly. If no alternative drop-off location has been agreed upon with the courier, the recipient must be present on the delivery day (see tracking). If the package is to be delivered to the workplace, the name of the company MUST be specified in the delivery address. Without the company name, the package can usually NOT be delivered.

For delivery via DHL to a Packstation, please provide the full details of the Packstation AND the Post Number (Postnummer), otherwise delivery cannot take place.

We send the tracking link by email with the tracking code on the shipping day between 4:00 PM and 6:00 PM. Please check your spam folder.