Shipping & delivery

We ship with DHL, insured and with tracking. We also ship small consignments with Deutsche Post. Here you can find the shipping costs, delivery times and what you can do if a parcel does not arrive.

Free shipping from €59 in Germany
In Germany usually 2 to 5 working days
We ship with DHL GoGreen.

We currently only deliver to Germany and Austria.
Because of the new Packaging Act, shipping to all other countries is suspended until we have the necessary licences. The prices below apply again as soon as we deliver there.

Shipping costs

All prices include VAT, per order.

GermanyZone 1

€5.90

free from €59 order value

AustriaZone 2

€9.90

free from €150 order value

Other countries (currently suspended)

Zone	Countries	Shipping	Free from
3	Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Czech Republic	€9.90	€150
4	United Kingdom, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania	€14.90	€200
5	all other countries	€49.90	€500

How your order gets to you

OrderYou order and pay.
Collection by DHLIf payment is complete and booked with us, we register your parcel with DHL one working day after the order or receipt of payment.
TrackingFor shipments with DHL you get the link by email on the dispatch day between 4:00 pm and 6:00 pm, to the address you gave when ordering.
DeliveryIn Germany usually 2 to 5 working days. Delivery to a Packstation is only possible with DHL.

Guide values from DHL: Germany 2 to 5 days, EU 4 to 12 days, Switzerland 4 to 8 days, other countries about 14 days. DHL is responsible for the delivery time, for small consignments Deutsche Post, abroad the respective DHL partner. At the moment we only deliver to Germany and Austria. For deliveries to countries outside the EU, additional fees and customs duties may apply. You can find more at https://ec.europa.eu/taxation_customs/index_en.

Parcel not arrived? Here is what you can do.

Handed to a neighbour

This is usually shown in the tracking. But feel free to ask your neighbours even without a note.

Delivered, but not there

If the tracking says DHL delivered to your address, speak to the courier and DHL first. If that does not help, contact us. Also check whether you have set an alternative drop-off place with DHL.

Back to us

If DHL or the partner abroad cannot deliver, the parcel usually comes back to us. You can find possible reasons at https://www.dhl.de/en/privatkunden/hilfe-kundenservice.html. If the fault is not on your side, we send it again at our expense. A fault on your side exists, for example, if the delivery address is wrong, you were not at home or the parcel was not collected within 7 days from the post office or Packstation. Then we charge €5.90 shipping plus a €1 handling fee for redelivery within Germany, and outside Germany shipping by zone plus a €2 handling fee, also for every further delivery attempt. You can show that we incurred no costs or lower costs.

Tips for your delivery address

So that your parcel arrives on the first attempt:

Your name is on the doorbell. Otherwise address the parcel to the name that is there.
Delivery to work: Give the company name in the address, otherwise DHL usually cannot deliver.
Packstation: Give the full details of the Packstation and your Post number, otherwise delivery is not possible.
No drop-off place agreed? Then be available on the delivery day. You can see the day in the tracking.
No email with the tracking? Please also check your spam folder.