Return
1. Withdrawal and return
You can withdraw from your purchase within 14 days without giving any reason. The period begins when you have received the goods, or the last item if your order contains several. You can declare your withdrawal informally, for example by email or letter, or online via “Withdraw from contract”. The return form below is not required for this. It does help us to assign your return faster. You can find all conditions and the return address in our withdrawal policy, which you also receive by email after your purchase. After your withdrawal, you send the goods back without undue delay, no later than within 14 days.
2. Special notes
Sealed products
For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal does not apply if the seal was removed after delivery (Section 312g (2) no. 3 BGB).
Product sets
You withdraw from a set and return it as a whole; you do not take out individual components. If a component was opened after delivery, the note on sealed products applies to it. Your statutory right of withdrawal for the set otherwise remains.
3. Damaged products on delivery
If an item was damaged in transit, please write to us by email at service@dog-fit.com and send a photo of the damage. We check the case promptly and offer you a solution, for example a replacement delivery or a refund. It is best to have obvious transport damage documented by the carrier directly on receipt (damage report). Your statutory rights in case of defects remain unaffected. In the case of damaged or wrongly delivered goods, we bear the cost of the return.
4. Return costs and refund
In the event of withdrawal, you bear the direct costs of the return (Section 357 (6) BGB). After a valid withdrawal we refund the purchase price including the costs of the cheapest standard delivery offered. We do not refund additional costs for express or special shipping. There is no direct exchange. You can withdraw and order again.
5. Processing the return
After your withdrawal or your completed return form, we get back to you within up to 3 working days about further processing. We refund the purchase price without undue delay, no later than 14 days after your withdrawal has reached us, using the payment method you used for the order. We may refuse the refund until we have received the goods back or you have provided proof that you have sent them. If the condition or completeness of the goods has changed through handling that was not necessary for inspection, you may be liable for compensation for loss of value.
6. Note on the return
Please state your sender details clearly legibly on the return label. Enclose a note with the order number or the completed form. This makes it easier to assign and speeds up processing.
