Important information
Information for our customers
The manufacturer of the products is solely responsible for all information provided in the shop. All information is provided without guarantee. Subject to change. Product images and packaging in the shop may differ from the delivered products. Further information can be found in our Terms and Conditions.
Our range includes supplementary feed for dogs.
They are not intended to cure illnesses and do not replace a visit to a veterinary practitioner or veterinarian. Supplementary feed is not a substitute for a balanced and species-appropriate diet. Supplementary feed not labeled for puppies should only be fed to adult animals. They should be stored out of reach of children in a cool, dry place, and away from light. The recommended daily intake of supplemental feed should not be exceeded.
Our articles and guides are intended solely for informational purposes and do not replace professional advice from a veterinary alternative practitioner or veterinarian. The information does not claim to be complete and does not constitute a suitable basis for health-related decisions or self-diagnosis. If you have any questions or concerns, consult a veterinary alternative practitioner or veterinarian.
Pre-existing Conditions
If your pet already suffers from organic diseases, autoimmune disorders, allergies, etc., and is taking medication for a condition, it is important to consult your veterinarian before administering supplemental feed. Our advice does not address the use of medications or their side effects or interactions. Please consult your veterinarian regarding this as well.
Important to know!
It's important to know that supplements often need to be given for several weeks, and sometimes even longer, before a noticeable effect is seen. As with most supplements, this requires patience and perseverance. It's unlikely that an immediate effect will be noticed within a few days. However, it's important to consider the use of supplements in combination with a healthy diet and lifestyle to achieve long-term results.
Pain medications - Please note!
It's important to consult your veterinarian before administering any pain medication. Self-administering pain medications such as aspirin, paracetamol, or ibuprofen can have toxic effects in dogs and should be avoided. An overdose or improper use can have serious consequences and endanger a dog's health. Please consult your veterinarian to determine the correct pain medication and dosage for your dog.
Interactions
If a dog is receiving medication from the veterinarian for an illness and the question arises as to whether there may be interactions with supplemental feed, it is important to note that this depends on the specific medication. Some medications can have severe side effects, which is different from possible interactions. Interactions primarily occur with medications and are rare in conjunction with supplemental feed, but cannot be completely ruled out. It is therefore advisable to always consult your veterinarian before administering any animal supplements.
Color and Consistency of Our Supplements
The appearance and consistency of supplemental feeds are influenced by factors such as light exposure, growth period, season, drying, fillers, etc. Therefore, different colors and consistencies may occur depending on the batch. However, this has nothing to do with quality; it is merely a visual difference.
Feed Check
A feed check does not include individual nutritional advice with a feeding plan. The information provided by the nutritionist does not constitute a diagnosis, therapy, or treatment; it is merely a review of the feed and a feeding recommendation. The client always bears the responsibility for their dog. The nutritionist does not assume any risk for adverse effects that may result in undesirable side effects related to the information and feeding recommendations provided. The client must be aware that a feeding check does not constitute medical advice or It cannot replace treatment. Pre-existing conditions and/or medications cannot be taken into account. The nutritionist is not liable for damages of any kind. Errors and mistakes excepted.
DHL Delivery Service
Dear Customer,
According to DHL and Deutsche Post, the delivery time within Germany is 2 to 4 days. Within the EU, 4 to 12 days, and to other countries, approximately 14 days. These are guidelines; the final delivery time is the responsibility of the parcel delivery service DHL, and abroad, the respective DHL partner.
After delivery to DHL, a tracking number will be sent by email. The tracking link will be sent by email between 4:00 PM and 6:00 PM on the day of shipment. Please check your spam folder.
If an order cannot be delivered by DHL or its partners abroad, it will usually be returned to us. Possible reasons for this can be found on the following website: https://www.dhl.de/de/privatkunden/hilfe-kundenservice.html
Unless the buyer has made an error, such as providing an incorrect delivery address or no alternative drop-off location, or the package has not been picked up from the post office within 7 days, we will resend the order at our expense.
If the buyer has made an obvious error (e.g., providing an incorrect delivery address, not being present, etc.), we charge €5.90 shipping costs plus a €1 handling fee for redelivery within Germany. For redelivery outside Germany, we charge shipping costs based on the zone plus a €2 handling fee. These costs also apply to any subsequent delivery attempts.
If the order was left with a neighbor, the notice will usually be found in the tracking information. However, even without a notice from the delivery person, it doesn't hurt to ask the neighbors. If DHL has delivered the order to the buyer's address and the corresponding notice is shown in the tracking information, but the delivery has not been received, you should check whether an alternative drop-off location has been registered with DHL. If payment has been received in full and recorded with us, we will hand over the delivery to DHL one business day after the order or payment has been received. If payment is received by 12:00 PM, we will hand over the order to DHL on the same business day.
Further shipping information: There must be a doorbell sign with the addressee's name. For example, if only the partner's name is on the doorbell, the delivery address must be addressed accordingly.
If the package is to be delivered to your workplace, please be sure to include the company name in the delivery address. Without the company name, the package cannot usually be delivered.
For deliveries to a parcel station, please provide the complete details of the parcel station and the postal code; otherwise, delivery cannot be made.